FORT WORTH - Davis Funeral Chapel doesn't
have a snappy slogan, like "When The Chariot Swings Low, There's A
Cheaper Way To Go."
But Bob Davis believes in advertising.
Right now, in fact, the funeral director is offering, to quote
his newspaper ad, a "Free Casket!" with the purchase of a $2,500
graveside or $2,900 traditional church service.
The offer, like every human life, will expire.
So Davis urges smart shoppers and those for whom time is of the
essence to call today, or better yet, come on down to the showroom
and let Budget Bob put them or a loved one in a brand new
20-gauge-steel "JFK."
Davis named the model after the former president because he said
it looks similar to the flag-draped casket that rolled along the
funeral route behind the hollow clip-clop of a horse-drawn wagon
almost 40 years ago.
"At other funeral homes, it's $1,500," Davis said of the JFK. "I
sell it for $850 outright and throw it in the funeral package for
free.
"There's a white one," he said, "for the ladies."
In another casket ad, Davis vows to beat anyone else's price or
he will give the customer a headstone free.
Marketing always has been a sensitive issue for the death-care
industry. Many feel uncomfortable in the presence of funeral
professionals who console and assist the sorrowful and provide
essential services with practiced ease.
In The Loved One , a movie satire about the excesses of
American funeral rites, based on a best-selling book about the
industry, Liberace is a casket salesman at a lush Hollywood
mortuary.
"Tell me," he coos, "was your uncle a sensitive man?"
The pallid agent at Whispering Glades points out that rayon
"chafes" and deftly ushers the grieving relative away from an
economy box and sells him an expensive upgrade, lined with silk.
Davis champions himself as the antithesis of the smarmy movie
stereotype. The 57-year-old entrepreneur is an industry maverick, in
his words a "black sheep" of the family, because of his unorthodox
merchandising and outspoken criticism of what he calls funeral
homes' predatory pricing.
"He shouldn't make blanket charges against the industry as a
whole," said Pam Moore, director of the independently owned Winscott
Road Funeral Home in Benbrook. "In the past, not everyone has been
treated fairly. But there are many reputable funeral homes. They've
been in business many, many years. They're highly offended by his
comments."
Moore said the public is much better informed today.
"I'm seeing educated consumers. They're not walking in and
plopping down $12,000 for a funeral. They're getting price lists
from at least three or four sources. They're visiting funeral homes.
They're asking us to mail them price lists."
Michael Land, co-cowner of Forest Ridge Funeral Home in Hurst,
said Davis and other casket wholesalers "appeal to a certain niche,
and that's great that they do."
According to the annual price survey conducted by the National
Funeral Directors Association, the industry's trade group, a typical
American adult funeral in 2001 cost $6,130.
Cemetery charges such as grave space, interment and marker
increase the total by several thousand dollars.
That's what makes people like Davis appealing to some. Cut-rate
caskets can be ordered over the Internet with overnight delivery,
and consumers can buy from Davis, who also is president of Budget
Caskets -- a sort of Costco of coffins.
He operates four Texas stores, two in Tarrant County. Davis sells
for less and still turns a profit.
He has a ready answer to allegations by fellow funeral directors
that his wares are substandard or damaged goods. Davis said his
critics sell the same brands.
"I've never heard of any [consumer] complaints," said Chet
Robbins, executive director of the Texas Funeral Services
Commission. Casket handles breaking off? Bottoms falling out? "I
call it 'f-u-m-o-r.' That stands for funeral director rumor. Caskets
are a consumer's choice. You don't even have to be buried in a
casket in the state of Texas."
A former publisher of Auto Trader, a used-car newspaper,
Davis doesn't fit the image of a dark-suited mortician. When he's
not overseeing a funeral, he wears jeans and snakeskin cowboy boots
and attempts to close the distance between himself and uneasy
customers by offering straight talk about the purchase they dread
making more than any other.
"My dad raised cattle," Davis said. "A water trough for horses
costs $60. A casket's about the same size. It's just got a lid on it
and a little froufrou and they want $4,500."
At his Fort Worth location, on East Lancaster Avenue, rows of
caskets are lined up, end to end. The warehouse store looks like a
freight station, filled with small trains, their coupled boxcars
fashioned from reassuring steel and handsome polished wood.
Mahogany. Cherry. Poplar. Pine. The lightest steel is 20 gauge; 16
gauge is the heaviest.
Most consumers view the inventory from arm's length. Few shoppers
feel tempted to run a caressing hand along the glossy exterior or
lean in and inspect the crepe pillow under the hood. Davis' prices
range from $450 to $2,950, plus tax.
The raised cap panel of one dark blue box features a likeness of
the American flag, ringed with gray stars. Another pictures a
golfer, club in hand, eyes fixed in perpetuity on some distant
flagstick. Given 24-hour notice, Davis can swap out the golfer for a
hunter or fisherman, for $100, plus freight cost.
Lingering beside one model, priced at $1,450, Davis silently
studied the detailing on the underside of the open lid. Embroidered
in blue Old English lettering were two sobering words: "Going
Home."
While no one among the living knows precisely where "home" is,
the flight of four doves seemed to suggest that eternity awaits at
altitude, high above the clouds.
When Davis gazes at the representation of departure, he doesn't
see birds. Instead, he sees a thick stack of greenbacks on the wing.
The memories still anger him.
• • •
Howard Davis knew the value of a dollar. A country boy, he grew
up during the Depression. He worked all his life and drove the same
pickup for 25 years.
Ten years ago Davis was laid to rest in a "Going Home" casket.
Bob Davis selected it the day he handed over his father's $20,000
death benefit to a Fort Worth funeral home.
He still can see himself, in hindsight, being gently kneaded and
pulled like modeling clay.
"He had all these cheap, ugly looking things lined up and that
was the first one that looked decent," Davis recalled. "I was
crying. I wasn't thinking. I wanted the best for my dad."
The casket cost $7,950. When the funeral director discussed the
service and burial, Davis said he was told: "I'll do what I did for
your mom. I know that's what your dad wanted."
Six weeks after the modest service, Davis returned to the funeral
home. The director greeted him warmly and mentioned that they should
visit again soon and select a headstone. Then he handed Davis an
envelope and shepherded him to the door. When Davis reached his car,
he broke the paper seal. Inside was a check for the amount remaining
from the insurance -- $74.
He stared at the check, stunned.
"My dad used to bury money in a coffee can," he recalled. "He
would never , absolutely never, spend that kind of
money on a funeral. If he knew what I'd done, he would have taken me
behind the barn and beaten me with a water hose.
"The more I thought about it, the madder I got. It was his money.
Out of respect for him, I felt like I had to do something."
• • •
In his youth, Davis spent his summers in Iowa, helping his
grandfather who manufactured burial vaults and delivered them to
cemeteries.
From afar, the 12-year-old observed the somber ritual as funeral
directors set up tents and chairs and placed caskets on their
lowering devices above the open graves.
Once mourners had said their tearful goodbyes, he and his
grandfather approached to "finish up."
Davis said that "six out of 10 times" the funeral director
instructed them to dump the body into the concrete vault and load
the casket back onto the hearse, presumably so it could be
resold.
"Grandpa wanted to send me to school to be a funeral director,"
Davis said. "I thought, 'Hell, no. No way I'll do that.' But later
in life, after going through what I did with my dad, I changed my
way of thinking."
• • •
Davis began selling caskets eight years ago. Later, he received
his funeral director's license, after attending the Dallas Institute
of Mortuary Science.
"They talked a lot about the Egyptians," he recalled, with
head-cocked amusement. "That and how to sell this, and how to sell
that."
A casket is the single most expensive item in a traditional
funeral, so most funeral homes discourage bargain hunting. But
federal law requires a funeral provider to accept a casket purchased
elsewhere.
"We take whatever comes in," said funeral director Land. "The
only complaint we had was when a casket purchased somewhere else was
loaded into a Ford Bronco, sort of halfway wedged in, and when it
got to us it was scratched and dented. The family asked, 'What
happened here?' It was a matter of us saying, 'Well, this is the way
it was delivered.' "
In Land's view, come-on ads offering free caskets show a lack of
professionalism.
Moore said, "To be real honest, they're comical to me."
Davis doesn't expect to be voted Metroplex funeral director of
the year. One day he was dining at a local restaurant when a fellow
funeral director approached.
He said the man, in full view of the lunch crowd, jabbed a finger
in his face and said, "Bob, I just want to say one thing. You've
cheapened the funeral industry by 40 percent in Texas" and stormed
off.
"I thought, 'Wow, 40 percent!' " Davis said.
As a smile lit his face, Budget Bob clasped his hands and swung
them behind his right ear, then his left, in an old-fashioned
gesture of self congratulation and achievement.